Frequently Asked Questions

Q-1 Why can't I save report information and complete it at a later time?
Q-2 Why can't I print out the information typed into the report?
Q-3 Who assesses the information I have submitted?
Q-4 How do I spell check the information entered in the "What Happened?" section?
Q-5 What is the difference between a confirmation number and a report identification number?
Q-6 What exactly do you e-mail back? Are names of persons used?
Q-7 How secure is this website?
Q-8 List of acceptable browsers?
Q-9 How to Enable Cookies?
Q-10 How to Enable Pop-up Windows?
Q-11 How to Enable Javascript for Different Browsers?
Q-12 What if some required information is not known?
Q-13 Why do I sometimes get a message that the application is about to time out?
Q-14 How to Set Compatibility View Settings in Internet Explorer 8 or Internet Explorer 9?

 

A-1) Why can't I save report information and complete it at a later time?

To ensure the information you report is confidential, we have designed the web site so the information cannot be saved on your computer.
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A-2) Why can't I print out the information typed into the report?

To ensure the information you report is confidential, we have designed the web site so the information cannot be saved on your computer. This, in turn, does not allow you to print the entire report.
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A-3) Who assesses the information I have submitted?

Trained, degreed professionals at Central Intake assess the information you submit via the Internet. They are the same intake workers you are accustomed to speaking with on the phone.
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A-4) How do I spell check the information entered in the "What Happened?" section? 

Copy and paste or type the "What happened?" information into a word-processing program and perform the spell check. Copy and paste the information back into the "What happened?" section after you have performed the spell check.
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A-5) What is the difference between a confirmation number and a report identification number?
The confirmation number is a system-generated number that acknowledges the initial receipt of submitted information via the Internet. The report identification number from Central Intake is the number associated with the entry of your information on DFCS systems after it has been reviewed and assessed by an intake worker. We recommend you save both numbers.
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A-6) What exactly do you e-mail back? Are names of persons used?

If you request a follow-up acknowledgement, and have provided e-mail address information, the e-mail will include the confirmation number (generated at your initial submission) and report identification number (generated when the report is entered into DFCS system) associated with the reported information. The numbers will verify that you have reported the suspected abuse/neglect to our statewide system. To help you match our e-mail response to the particular situation you reported, the body of the e-mail will include the date and time you initially submitted your report and the initials of the child (primary victim). We will not include any of the information from your report in our response. The subject line of the e-mail only includes the report sequence number and report identification number and does not contain any language that would mean anything to anyone other than the person who reported it to us.
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A-7) How secure is this website?

The website's security is sufficient to permit HIPAA-covered entities to file reports of child abuse or neglect, as mandated by state law. The session between the reporter and the server is encrypted, using SSL, Secure Socket Layer technology. The transmission is secure. The data flow is one way, from the reporter to the server. The reporter, cannot access any data submitted, including his/her own.
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A-8) List of acceptable browsers?

The following are the acceptable browsers.

  1. Internet Explorer 6.x and above
  2. Firefox
  3. Netscape 7.xx, Mozilla
  4. Opera 7.11
  5. Safari
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A-9) How to Enable Cookies?

The web page that you wish to access can not be showed properly because your browser setting doesn't allow cookie.

Cookie is a message given to your Web browser by a Web server. The browser stores the message in a text file or in memory. The message is then sent back to the server each time the browser requests a page from the server.

The following instructions are provided to help you enable cookies in your Browser.

Internet Explorer 6.x

  1. From Internet Explorer's Tool drop-down menu, choose Internet Options.
  2. Click on Privacy and select Advanced.
  3. Check Override automatic cookie handling.
  4. Select the radio button Accept for first party cookies.
  5. Check "Always allow session cookies".
  6. Click OK.
  7. Microsoft Cookie Help: Navigate in your browser to Help -> Contents and Index -> Index -> cookies -> changing setting
Netscape 7.xx, Mozilla
  1. From the Edit menu, choose Preferences. (In MacOS X, choose Preferences from the Netscape or Mozilla menu.)
  2. Select the arrow next to Privacy and Security.
  3. Click the Cookies category.
  4. Click the radio button Enable all cookies.
  5. Click OK. You will need to close and reopen your browser for this to take effect.
  6. Netscape 7.x Cookie Help: Navigate in your browser to Help -> Help and Support Center -> Index -> cookies
Opera 7.11
  1. From the File menu, choose Preferences.
  2. Click the Privacy category.
  3. Check Enable Cookies.
  4. From the Normal Cookies drop-down menu, select automatically accept all cookies.
  5. From the Third Part drop-down menu, select automatically accept all cookies.
  6. Click OK.
Safari
  1. From the Safari Menu, choose Preferences.
  2. Click the Security icon.
  3. In the Accept Cookies: selection box chose Always or only from sites you navigate to.
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A-10) How to Enable Pop-up Windows?

Popup Help

This website uses pop-up windows for to display some types of information. These Pop-up windows should work with the default settings in place for the most common pop-up blockers. However, should you find that a pop-up window in this website or on the Department of Human Services main web site is being blocked, below are some instructions on:

How to Allow Popups from this website or the Department of Human Services main web site (www.mdhs.state.ms.us)

Configuring the Popup Blocker in Mozilla 1.7x on Windows computers

  1. Open the browser.
  2. From the Edit menu, click Preferences.
  3. In the left column, double-click Privacy & Security.
  4. Click Popup Windows.
  5. Click in the check box in front of Block unrequested popup windows.
  6. Click Allowed Sites.
  7. In the blank field, type
    *.mdhs.ms.gov 
  8. Click Add.
  9. Click OK.
  10. Click OK.

Configuring the Popup Blocker in Internet Explorer XP Service Pack 2

When you install SP2, Pop-up Blocker is turned on in Internet Explorer and set to the medium setting, which means it will block most automatic pop-ups. The default settings for the pop-up blocker allow you to see pop-ups that are opened when you click a link or button on a Web site. Pop-up Blocker will also play a sound and show the Information Bar when a pop-up is blocked. You can adjust these settings so that Pop-up Blocker works the way you want it to. To change Pop-up Blocker settings
  1. Open the browser.
  2. From the Tools menu, click Pop-up Blocker Settings.
  3. In the Address of Web site to allow field, type
    *.mdhs.ms.gov
  4. Click Add.
  5. Click Close.

Tip: To temporarily allow a site to display pop-ups, click the Information Bar when it notifies you that a pop-up has been blocked. Then click Temporarily Allow Pop-ups.

Configuring the Popup Blocker in Firefox on Windows computers
  1. Open the browser.
  2. From the Tools menu, click Options.
  3. Click Web Features from the categories in the left-hand column.
  4. Click the Allowed Sites button to the right of Block Popup Windows. You will see the Allowed Sites dialog box. You can add sites from which you would like to allow pop-up windows. For example, you could add the Department of Human Services site.
  5. In the Address of web site field, type
    *mdhs.ms.gov
  6. Click Allow.
  7. Click OK when you finish adding the sites you want.
  8. Click OK to close the Options dialog box.

Configuring the Popup Blocker in Mozilla 1.7x on Macintosh
  1. Open the browser.
  2. From the Mozilla menu, click Preferences.
  3. In the left column, double-click Privacy & Security.
  4. Click Popup Windows.
  5. Click in the check box in front of Block unrequested popup windows.
  6. Click Allowed Sites.
  7. In the blank field, type
    *.mdhs.ms.gov 
  8. Click Add.
  9. Click OK.
  10. Click OK.

Configuring the Popup Blocker on the Google Toolbar

The Google Popup Blocker can be told to remember sites so pop-up windows are allowed to launch from that site. This information is stored on your computer in what's known as a "whitelist" (as opposed to a "blacklist"). The Popup Blocker uses the whitelist to turn itself off when you visit sites whose popups you would like to see.

To add a site to your whitelist, visit the site and press the Popup Blocker button. The button text will change to read "Allow site popups," indicating that the Popup Blocker is disabled on the site in question.

If you would like to remove a site from your whitelist, visit that site and click the Popup Blocker button. The button text will change to display the number of ads you've blocked. The changed text indicates that the site has been removed from your whitelist, and the Popup Blocker will resume activity on that site.

Please note that it is not possible to view or manually edit the whitelist. You can only add and remove sites from this list by toggling the Popup Blocker button on and off.


Configuring the Popup Blocker on the Yahoo Toolbar

If the Popup Blocker is preventing a new window from opening, you can always let a new window open from a "blocked" site by holding down the Ctrl key while you click on a link.

If Pop-Up Blocker on the Yahoo toolbar is blocking something you want to see, there are three ways to override it:
  1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and unchecking Enable Pop-Up Blocker.
  2. Press and hold the CTRL key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
  3. Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting Always Allow Pop-Ups From.... Then select the site from the Sources of Recently Blocked Pop-Ups list and click Allow.

Where can I see and manage my Allow List?

To see all sources for which you have chosen to allow pop-up windows, click the Pop-Up Blocker menu and select Always Allow Pop-Ups From....

What will Pop-Up Blocker stop?

Pop-Up Blocker will stop windows that try to open automatically.
Examples:
  • Pop-up and pop-under ads
  • Windows that open after a page loads
  • Windows that open when you leave a site
  • Windows that open when you close your browser

Pop-Up Blocker will allow windows that open because you clicked to go there.

Examples:
  • Links that open in new windows
  • Pop-ups from any site that you add to your Allowed List
  • Press and hold the CTRL key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click

Pop-Up Blocker does not stop:
  • Instant messaging windows
  • Error windows
  • Flash or DHTML windows within the browser
  • Windows that open because of software or adware on your computer
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A-11) How to Enable JavaScript for Different Browsers?

If you're using Microft Internet Explorer 7 ...
- Select Tools from the menu bar
- Click Internet Options
- Activate the Security tab
- Click on the Custom Level button
- Locate the Scripting node
- Under Active Scripting node, activate the Enable option
- Click the OK button
- Click the OK button on the main Internet Options window

If you're using Netscape Browser 8...
- Select Tools from the menu bar
- Click Options
- In the Security and Privacy section, click Site Controls
- In the Web Features section, activate the Enable JavaScript option
- Click the OK button

If you're using Mozilla/FireFox 1.5 or Mozilla/FireFox 2.0...
- Select Tools from the menu bar
- Click Options
- Click the Content image button
- Activate the Enable JavaScript option

If you're using Opera 9...
- Select Tools from the menu bar
- Click Preferences
- Activate the Advanced tab
- Click the Content item from the list at the left
- Activate the Enable JavaScript option
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A-12) What if some required information is not known?

If you do not know some of the required information please call Central Intake instead of using this on-line referral application.
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A-13) Why do I sometimes get a message that the application is about to time out? 

The application will time out after 30 minutes of idle time. This is done to minimize the possibility that a person other than the reporter might access confidential information in an incomplete referral. An idle session is also timed out to free up application resources for persons actively entering referrals.
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A-14) How to Set Compatibility View Settings in Internet Explorer 8 (IE8) or Internet Explorer 9 (IE9)?

Compatibility View helps improve how some websites look by displaying them as if you were using an earlier version of Internet Explorer. Turning  Compatibility View on might fix problems like missing info or incorrect text and colors.

The following instructions are provided to help you how to set Compatibility View in your Browser.

Internet Explorer 8 or 9: 

  1. Launch Internet Explorer
  2. Open the Website www.msabusehotline.mdhs.ms.gov
  3. Click the Compatibiltiy View button on Address bar

   OR 

  1. Launch Internet Explorer
  2. Open the Website www.msabusehotline.mdhs.ms.gov
  3. Select "Tools" menu
  4. Click "Compatibility View Settings"
  5. Type ms.gov on the "Add this website" Text Box 
  6. Click "Add"
  7. Click "Close"

   OR

  1. Launch Internet Explorer
  2. Select "Tools" menu
  3. Click "Compatibility View Settings"
  4. Select or check the Check Box "Display all websites in Compatibility View"
  5. Click "Close"

 

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